HELP & SUPPORT

A little clarity goes a long way.

Answers to common questions about loan preparation, our enquiry process and handling your information.

20 questions

What does ARUNASUN do?

About & process

ARUNASUN brings together loan information, document guidance and a way to request a conversation. A lender independently determines eligibility, approval and the final commercial terms.

Which loan products can I explore?

Products & eligibility

Explore Personal, Business, Home, Professional, Education, Gold, Equipment, Car / Vehicle and Used Car Loans, plus Loans Against Property and Securities. Each product page explains its purpose, preparation and specific considerations.

Does an enquiry guarantee approval?

Products & eligibility

No. Approval, amount, rate, tenure and fees depend on the lender’s assessment and policy. An enquiry is not a sanction letter or a binding loan offer.

What happens when I submit an enquiry?

About & process

The form sends your details to ARUNASUN’s enquiry service for recording and follow-up. Wait for the confirmation that your request has been recorded. Submitting it does not perform a credit check or automatically submit a lender application.

What information is needed to begin?

About & process

Use the fields shown in the form to share your contact details and broad requirement. Optional fields can be left blank. Do not enter identity-document numbers, OTPs, passwords or bank account credentials in a message.

How do I understand my eligibility?

Products & eligibility

Income continuity, existing repayments, credit history and the product are relevant. Secured products also involve assessment of the proposed asset. The Eligibility Guide is a starting point; the lender makes the final decision.

Which documents will a lender request?

Documents

The checklist depends on the product and applicant. Common categories include identity and address evidence, bank and income records, business documents, and relevant property or asset records. The Documents Guide includes education, vehicle, equipment, gold and securities preparation.

Is the EMI calculator a quotation?

Rates & repayment

No. It uses a constant-rate monthly reducing-balance calculation and excludes lender fees, taxes and other adjustments. The lender’s written repayment schedule is the final reference.

Can I use a monthly interest rate in the calculator?

Rates & repayment

Yes. Select Monthly or Yearly before entering the rate. Switching converts the same rate to the other period. The nominal yearly equivalent is the monthly rate multiplied by 12; it is not a compounded annual yield or APR.

What does the 20% cashback apply to?

Rates & repayment

ARUNASUN offers 20% cashback on loan processing fees when you apply through ARUNASUN.

Can ARUNASUN guarantee the lowest rate?

Rates & repayment

No. Available terms depend on the lender and applicant profile. Compare written offers using the full cost, security obligations and repayment conditions.

Can I upload my documents here?

Documents

This website does not accept document uploads. Before sharing documents later, verify the lender or authorised recipient and use their approved channel.

How is my enquiry information handled?

Privacy & support

Accepted enquiries are recorded through Google Apps Script in an access-restricted Google Sheet for follow-up. A notification may also be sent to the business inbox. The Privacy Policy explains contact consent, service providers and requests about your information.

Can I withdraw permission to contact me?

Privacy & support

Yes. Email wecare@arunasun.com or call 88404 20331 and explain your preference, including your enquiry reference if available. Withdrawal may stop the requested assistance. Records required under applicable obligations may need to be retained.

How do I request a correction or deletion?

Privacy & support

Email wecare@arunasun.com with the subject “Privacy request” and describe what you want corrected or deleted. Include your enquiry reference if available, but do not send passwords or unnecessary identity documents. Relevant notification emails and exported copies also need to be considered.

Does my enquiry automatically go to lenders?

About & process

No. This enquiry is for ARUNASUN to review. Before a separate referral or application, the receiving organisation, required information and appropriate authorisation should be explained.

Which charges should I compare?

Rates & repayment

Review the lender’s processing fees, interest, taxes, repayment charges, prepayment conditions and other costs. Also understand any separately quoted ARUNASUN service fee. Compare the full written repayment terms and APR where applicable.

Will the calculator save my financial inputs?

Privacy & support

The calculator works in your browser. Changing its amount, rate or tenure does not send those inputs as an enquiry or perform a credit check. You must separately complete the form and consent step.

How can I follow up or report a submission problem?

Privacy & support

Email wecare@arunasun.com or call 88404 20331. Include the enquiry reference if one was provided. If the form does not confirm receipt, contact the business before assuming the request was recorded.

Where can I contact ARUNASUN?

Privacy & support

Email wecare@arunasun.com or call 88404 20331. Correspondence address: B-02, D-216, Hyperfocus Business Solution, Sector 63, Noida, Uttar Pradesh 201301.

KEEP IT SIMPLE

Still have a question?

Speak with us about your requirement or find the right contact for a service or privacy request.