HELP & SUPPORT
A little clarity goes a long way.
Answers to common questions about loan preparation, our enquiry process and handling your information.
20 questions
What does ARUNASUN do?
About & process
ARUNASUN brings together loan information, document guidance and a way to request a conversation. A lender independently determines eligibility, approval and the final commercial terms.
Which loan products can I explore?
Products & eligibility
Explore Personal, Business, Home, Professional, Education, Gold, Equipment, Car / Vehicle and Used Car Loans, plus Loans Against Property and Securities. Each product page explains its purpose, preparation and specific considerations.
Does an enquiry guarantee approval?
Products & eligibility
No. Approval, amount, rate, tenure and fees depend on the lender’s assessment and policy. An enquiry is not a sanction letter or a binding loan offer.
What happens when I submit an enquiry?
About & process
The form sends your details to ARUNASUN’s enquiry service for recording and follow-up. Wait for the confirmation that your request has been recorded. Submitting it does not perform a credit check or automatically submit a lender application.
What information is needed to begin?
About & process
Use the fields shown in the form to share your contact details and broad requirement. Optional fields can be left blank. Do not enter identity-document numbers, OTPs, passwords or bank account credentials in a message.
How do I understand my eligibility?
Products & eligibility
Income continuity, existing repayments, credit history and the product are relevant. Secured products also involve assessment of the proposed asset. The Eligibility Guide is a starting point; the lender makes the final decision.
Which documents will a lender request?
Documents
The checklist depends on the product and applicant. Common categories include identity and address evidence, bank and income records, business documents, and relevant property or asset records. The Documents Guide includes education, vehicle, equipment, gold and securities preparation.
Is the EMI calculator a quotation?
Rates & repayment
No. It uses a constant-rate monthly reducing-balance calculation and excludes lender fees, taxes and other adjustments. The lender’s written repayment schedule is the final reference.
Can I use a monthly interest rate in the calculator?
Rates & repayment
Yes. Select Monthly or Yearly before entering the rate. Switching converts the same rate to the other period. The nominal yearly equivalent is the monthly rate multiplied by 12; it is not a compounded annual yield or APR.
What does the 20% cashback apply to?
Rates & repayment
ARUNASUN offers 20% cashback on loan processing fees when you apply through ARUNASUN.
Can ARUNASUN guarantee the lowest rate?
Rates & repayment
No. Available terms depend on the lender and applicant profile. Compare written offers using the full cost, security obligations and repayment conditions.
Can I upload my documents here?
Documents
This website does not accept document uploads. Before sharing documents later, verify the lender or authorised recipient and use their approved channel.
How is my enquiry information handled?
Privacy & support
Accepted enquiries are recorded through Google Apps Script in an access-restricted Google Sheet for follow-up. A notification may also be sent to the business inbox. The Privacy Policy explains contact consent, service providers and requests about your information.
Can I withdraw permission to contact me?
Privacy & support
Yes. Email
wecare@
How do I request a correction or deletion?
Privacy & support
Email
wecare@
Does my enquiry automatically go to lenders?
About & process
No. This enquiry is for ARUNASUN to review. Before a separate referral or application, the receiving organisation, required information and appropriate authorisation should be explained.
Which charges should I compare?
Rates & repayment
Review the lender’s processing fees, interest, taxes, repayment charges, prepayment conditions and other costs. Also understand any separately quoted ARUNASUN service fee. Compare the full written repayment terms and APR where applicable.
Will the calculator save my financial inputs?
Privacy & support
The calculator works in your browser. Changing its amount, rate or tenure does not send those inputs as an enquiry or perform a credit check. You must separately complete the form and consent step.
How can I follow up or report a submission problem?
Privacy & support
Email
wecare@
Where can I contact ARUNASUN?
Privacy & support
Email
wecare@
No matching questions. Try another word or contact us below.
KEEP IT SIMPLE
Still have a question?
Speak with us about your requirement or find the right contact for a service or privacy request.
